Responsible Gaming
Our Commitment to Responsible Gaming
At Luck Casino, we believe that gaming should be fun, thrilling entertainment—never a way to earn money or solve financial problems. We're committed to promoting responsible gaming practices and supporting our players in making informed choices.
If you're gambling, please do so responsibly and within your means. Remember: the house always has an edge, and there's no guaranteed way to win.
Age Verification
Online gambling is strictly for those aged 18 years or over in Great Britain. We take age verification seriously and reserve the right to request proof of identity and age at any time.
If you are under 18, please do not use our services. If you believe a minor has accessed gambling services, please contact us immediately.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Please be aware of these warning signs:
- Gambling more frequently or with larger amounts than intended
- Chasing losses by gambling more to recover money
- Hiding gambling activity from family, friends, or partners
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Experiencing anxiety, irritability, or restlessness when not gambling
- Using gambling to escape problems or negative feelings
- Failed attempts to cut down or stop gambling
- Lying about the time or money spent gambling
- Jeopardizing relationships, education, or career opportunities
If you recognise any of these signs in yourself or someone you know, seek help immediately.
Self-Help Tools & Controls
Luck Casino offers several built-in tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Cap the amount you're willing to lose during a gaming session
- Reality Checks: Receive pop-up reminders during play to remind you how long you've been gaming
- Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
To access these tools, log into your account or contact our customer support team.
Support & Help Resources
If you or someone you know is struggling with gambling, professional help is available. Please reach out to one of these organisations:
United Kingdom
- GamCare – Free, confidential support and counselling
www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Peer support meetings across the UK
Phone: 0207 384 3060 - National Problem Gambling Clinic – NHS specialist treatment
Phone: 0203 228 0303
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | Helpline: 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Information and support on problem gambling
If You Need Help
Please don't suffer in silence. If gambling is causing you distress, affecting your finances, relationships, or mental health, reaching out for support is a sign of strength, not weakness.
Contact GamCare (0808 8020 133) or visit www.gamcare.org.uk today. Help is available 24/7, free and confidential.
You can also self-exclude from Luck Casino and all UK-licensed operators through GamStop.
Contact Us
If you have questions about responsible gaming or need assistance accessing our self-help tools, our customer support team is here to help:
Email: [email protected]
We're committed to providing a safe, responsible gaming environment for all our players.